Refund and Returns Policy

 Refund & Return Policy – Nayab Collection

 Date: [9/12/2025]
Website: www.nayabcollection.pk

At Nayab Collection, customer satisfaction is our top priority. We aim to provide high-quality products and a smooth shopping experience. This Refund & Return Policy explains the conditions under which returns, exchanges, and refunds are accepted.


1. Eligibility for Returns & Exchanges

  • Products can be returned or exchanged within 7 days of delivery.

  • Items must be unused, unworn, unwashed, and in original condition with all tags and packaging intact.

  • Returns are only accepted for products that are defective, damaged, or incorrect.

  • Certain items (e.g., sale items, custom orders, undergarments) are non-returnable and non-refundable.


2. Return/Exchange Process

To initiate a return or exchange:

  1. Contact our customer support at [admin@nayabcollection.pk]within 7 days of receiving your order.

  2. Provide your order number, product details, and reason for return.

  3. Our team will review your request and provide instructions.


3. Return Shipping Costs

  • Customers are responsible for the return shipping costs.

  • In case of defective, damaged, or incorrect items, Nayab Collection will cover the return shipping fee.

  • A PKR 250 return handling fee will be deducted from refunds (if applicable).


4. Refund Policy

  • Refunds are issued only after the returned item passes our quality inspection.

  • Refunds will be processed via the original payment method or as store credit within 7–10 business days.

  • Shipping charges are non-refundable.


5. Exchange Policy

  • Exchanges are subject to product availability.

  • If the requested item is unavailable, you may choose an alternative product or receive store credit.


6. Order Cancellations

  • Orders can be canceled within 24 hours of placement before shipping.

  • Once an order has been shipped, it cannot be canceled.


7. Contact Us

For any questions regarding returns, exchanges, or refunds, please contact us:

Nayab Collection
Email: [admin@nayabcollection.pk]