Refund & Return Policy – Nayab Collection
Date: [9/12/2025]
Website: www.nayabcollection.pk
At Nayab Collection, customer satisfaction is our top priority. We aim to provide high-quality products and a smooth shopping experience. This Refund & Return Policy explains the conditions under which returns, exchanges, and refunds are accepted.
1. Eligibility for Returns & Exchanges
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Products can be returned or exchanged within 7 days of delivery.
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Items must be unused, unworn, unwashed, and in original condition with all tags and packaging intact.
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Returns are only accepted for products that are defective, damaged, or incorrect.
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Certain items (e.g., sale items, custom orders, undergarments) are non-returnable and non-refundable.
2. Return/Exchange Process
To initiate a return or exchange:
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Contact our customer support at [admin@nayabcollection.pk]within 7 days of receiving your order.
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Provide your order number, product details, and reason for return.
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Our team will review your request and provide instructions.
3. Return Shipping Costs
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Customers are responsible for the return shipping costs.
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In case of defective, damaged, or incorrect items, Nayab Collection will cover the return shipping fee.
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A PKR 250 return handling fee will be deducted from refunds (if applicable).
4. Refund Policy
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Refunds are issued only after the returned item passes our quality inspection.
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Refunds will be processed via the original payment method or as store credit within 7–10 business days.
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Shipping charges are non-refundable.
5. Exchange Policy
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Exchanges are subject to product availability.
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If the requested item is unavailable, you may choose an alternative product or receive store credit.
6. Order Cancellations
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Orders can be canceled within 24 hours of placement before shipping.
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Once an order has been shipped, it cannot be canceled.
7. Contact Us
For any questions regarding returns, exchanges, or refunds, please contact us:
Nayab Collection
Email: [admin@nayabcollection.pk]